Tough conversations made easier — the human way.

Navigating underperformance is one of the hardest parts of leading a team — especially when you care about your people. This toolkit is designed to take the pressure off, so you can approach performance issues with clarity, kindness, and confidence.

Inside, you’ll find practical tools, step-by-step guidance, and ready-to-go templates to help you have the conversations you’ve been avoiding — without losing your values (or your cool).

Whether you’re addressing a one-off slip or managing a formal performance process, this pack gives you everything you need to lead the way — the grounded, people-first way.